AI will eventually be integrated into all processes
I predict that it won’t be long—maybe just three news cycles—before you find yourself “involved” in one way or another, whoever you are and wherever you are.
Even though it is still in its “infancy,” AI, when applied to certain processes—and even more so when backed by an “expert” in the relevant field—delivers remarkable benefits in an efficient—effective and cost-effective—manner.
And all of this without having to wait too long.
This is something that no management team can fail to notice.
Even if certain areas are prioritized and the changes are implemented cautiously, their impact will ultimately be comprehensive in one way or another.
Just as it was back then when computers were provided to all departments so they could become part of their daily routine.
But back to the topic at hand: writing, editing, and outlining
But getting back to the point, we learned and came to understand that we had to “write down” everything we “did” and how we did it.
Next, we had to keep track of revisions—since life changes over time—and ensure document traceability.
All of this must be done in an organized, consistent, and, above all, CONTROLLED manner.
This makes it easier for us to be audited by a general-purpose third party and paves the way for certification.
This enabled the early adopters to “sell more.”
Nowadays, in certain industries, it’s a requirement—and it simply allows us to “sell.”
Documentation as a Reflection of the Company
Our documentation represents us and serves as a mirror in which we see ourselves, in addition to being a letter of introduction to the world.
As a result, the emergence of marketing in documentation—focusing on the “container” (formats, fonts, logos, etc.)—has added extra value to the content, making it visually appealing.
When “Cuteness” Starts to Annoy the AI
But it turns out that this “Rococo” element actually makes it harder for AI to interpret this content.
And it’s clear to everyone by now that AI is more than just a “friendly” search engine on the Internet.
In order for it to “get to know” us and for us to get the most out of it, it must be able to “learn” from our documentation.
And the more you “understand” it or know how to interpret it, the better.
AI can read many formats, but not all of them are equally helpful
It’s not that it can’t handle: Word documents, Excel spreadsheets, PDFs, and even scanned text.
But let’s say that the format of all of them makes his job more difficult.
It is best to work with plain text, “without formatting.”
Does this mean design is over?
Does this mean that design and “political correctness” are no longer part of our documentation? No!!!
It simply means that, before “feeding” an input document to our AI, it’s best to first EXPORT it to a format that’s more compatible with the AI.
For example: clean text, structured content, information that is easy to understand, and formats such as Markdown.
Documentation designed for people… and for AI
The documentation should remain clear, presentable, and useful to people.
But from now on, it must also be designed to be understood by intelligent systems.
Because if we want AI to truly help us, we must first provide it with something essential: the ability to fully understand who we are, what we do, and how we do it.
